Frequently asked questions…

What if my child is away?

Where possible we will fit your child’s individual and sibling portraits in another day. If they are absent for the class photo they will be listed as absent at the bottom.

My code isn’t working, what should I do?

You have probably added a space at the end of your user name or password. This won’t be visible to the eye but will register as incorrect in the printer’s system.

How much do the photos cost?

There is a range of options for all budgets. Individual prints start at $8, Class Photos $18, Digitals $20. Lots of saving in the packages section.

Do you sell print packages?

Yes. There are packages available under the prints heading offering a range of discounts. Select a package and add to cart then you will have the option to choose the images for each size print.

There are also multi sheets and can be found under the individual prints section in your ordering gallery these are heavily discounted but can only be of one image. Great if you want a large print for the wall and a variety of other sizes of the same photo to send to family.

Can you combine galleries for multiple children?

Galleries cannot be combined as it would make pricing very different for each family depending on how many children they have.

You can pay in one transaction by adding each childs photos to the same cart using their separate logins.

Can I spread a package over multiple galleries?

Packages can only be used in one gallery otherwise the pricing is very different for families depending on the number of children.

When will we get to order?

You will be provided with the login details for your child’s private password protected gallery 6 weeks after the photo day. There will be a 2 week ordering window for delivery back to the school.

I’ve placed my order, when will I receive my photos?

Prints ordered in the 2 week ordering window will be delivered back to the school for collection in approximately 3 weeks of the closing date. If you chose to pay for shipping you should receive your print order within 7 working days, this will be longer for frames and canvas depending on the printers workload.

I haven’t got my digital files what do I do?

Digital files are sent immediately, please check your junk folder on for the date you purchased. If they have been deleted please email info@rachelsearsonphotography.com with your order confirmation and we will resend the link.

I ordered but I changed my mind, can I cancel and get a refund?

Unfortunately no. All orders are printed immediately at a separate print company and as they are of your child they cannot be resold, therefore there is no cancellation or refund.

I made a mistake in my order, can I cancel it?

No, I’m sorry but all orders are final. This is clearly stated in the cart when ordering:

“Important! Before proceeding please review your image crops below. They will print as they appear on this screen.Please double check your image selection and order quantities, there are no refunds as the images are printed immediately and the images of your child are not able to be resold to another customer. Thanks.”

The print company cannot stop the order even if you email straight away. Just like on your home printer, your photos are printed immediately and because the cannot be resold they cannot be refunded. Please order carefully.

Why is there a charge for some items?

Prints can be delivered safely to your school however frames, canvases and matted prints are bulky, fragile and not easily distributed by admin staff. These specialty items can also hold up school orders if placed at the end of the timeframe as they take longer to produce.

I paid for delivery to my home address, when will I receive my order?

Orders are dispatched as soon as they are finished, larger items such as framed prints and canvases have a longer production time as they are hand made to order, but normally within 2-3 weeks of placing the order.

Do you do family sessions?

Occasionally we will run a portrait event, these will be posted on local facebook groups or you can add your name to the mailing list below to be notified my email.

Rachel does do private documentary style family sessions during the summer, more info in the top right navigation menu.

Can I share my images on Facebook etc?

Yes please do! They are yours to share as you se fit, we would appreciate a tag @fineartschoolportraits.nz #rachelsearsonphotography #fineartschoolportraitsnz Thanks!

Will Rachel add photos from different galleries to one gallery?

No, to make the pricing fair to everyone each child has their own gallery but sibling photos are always added to all family members galleries to allow some saving options when ordering packages.